Sometimes we get so busy doing the work of our organization that we actually forget about the very customers we’re there to serve. In those times we can let our attention to serving customers needs slip off our radar and become second priority.
The following 60- 75-minute huddle is designed for you to lead your team through a development discussion that will help shape the way they think about serving your customers. I used this with my team a few weeks ago and they’re still talking about ways we can create raving fans.
I’ve attached the Word document so you can edit any portion of it to fit your needs or context. The document includes both the Leader Guide as well as the Participant Guide.
Enjoy. And let me know how it goes.